Return & Refund Policy
Last Updated: August 2026
At Gurvesh Masale, we take great care to ensure that every product reaches you fresh, securely packed and in perfect condition. Since many of our products are food and consumable items, returns are handled carefully to maintain hygiene and quality standards.
Please read our Return & Refund Policy before placing your order.
1. Eligibility for Returns
Due to the nature of food products, we generally do not accept returns once a product has been opened, used or its original packaging has been tampered with.
However, you may request a return, replacement or refund if:
- You received a damaged product.
- You received an incorrect product.
- The product arrived with damaged or leaking packaging.
- The product is significantly different from what you ordered.
- There is a genuine quality issue with the product received.
Please contact us within 48 hours of delivery if you experience any of the above issues.
2. Items Not Eligible for Return
Returns or refunds will generally not be accepted for:
- Products that have been opened, used or consumed.
- Products with damaged packaging caused after delivery.
- Items returned without their original packaging.
- Products purchased by mistake or due to a change of mind.
- Products disliked because of individual taste or preference.
- Products stored improperly after delivery.
- Products purchased during certain clearance or final-sale promotions, where specifically stated.
This does not affect claims relating to genuinely damaged, defective or incorrectly supplied products.
3. How to Raise a Return or Refund Request
To request assistance, please contact our customer support team within 48 hours of receiving your order.
Please provide:
- Your full name
- Order number
- Registered phone number or email
- Product name
- Reason for the request
- Clear photographs of the product
- Clear photographs of the outer and inner packaging
- An unboxing video, if available
Providing clear photographs or videos helps us review and resolve your request faster.
4. Damaged or Incorrect Products
If your order reaches you damaged, leaking, defective or incorrect, please contact us immediately.
After reviewing the information and supporting images provided, we may offer, depending on the circumstances:
- A replacement of the affected product
- A refund for the affected product
- Store credit, where mutually agreed
Each request will be reviewed before approval.
5. Replacement Policy
Once a replacement request has been approved, we will arrange for the replacement product to be dispatched as soon as reasonably possible.
Replacement is subject to product availability.
If the same product is unavailable, we may offer an alternative product of similar value, store credit or a refund after discussing the available options with you.
6. Refunds
Once your refund request has been reviewed and approved, the refund will be initiated to the original payment method used for the purchase.
Approved refunds may take approximately 5–7 business days to reflect in your account after processing, depending on your bank, payment provider or payment method.
Any additional processing time imposed by the bank or payment provider is outside our direct control.
7. Cash on Delivery Orders
For eligible Cash on Delivery orders, approved refunds may require customers to provide appropriate bank or UPI details so that the refund can be processed electronically.
Customers should provide refund information only through our official communication channels.
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders may be cancelled before they have been dispatched.
Once an order has been packed, shipped or handed over to the courier partner, cancellation may no longer be possible.
If an eligible prepaid order is cancelled before dispatch, the refund will be processed to the original payment method.
9. Shipping Charges
Original shipping charges, if any, are generally non-refundable.
However, if a return or replacement is required because Gurvesh Masale sent an incorrect, damaged or defective product, applicable return or replacement shipping costs will be handled by us.
10. Refusal of Delivery
Customers are requested to accept confirmed orders at the time of delivery.
Repeated refusal of Cash on Delivery orders without a valid reason may result in restrictions on future Cash on Delivery purchases.
11. Product Appearance & Natural Variations
Many of our products are natural agricultural or food products. Therefore, minor variations in colour, size, texture, aroma or appearance may naturally occur between batches.
Such natural variations alone may not qualify a product as defective.
12. Missing Items
If an item is missing from your delivered order, please contact us within 48 hours of delivery with your order details and photographs or an unboxing video where available.
After verification, we will assist with an appropriate resolution.
13. Return Approval
Please do not send any product back without first contacting Gurvesh Masale and receiving confirmation from our customer support team.
Unauthorized returns may not be accepted or processed.
14. Contact Us
For returns, replacements, refunds or order-related concerns, please contact:
Gurvesh Masale
Phone: +91 98712 33709
Email: info.gurveshmasale@gmail.com
