Shipping Policy
Last Updated: August 2026
At Gurvesh Masale, we carefully pack every order to help ensure that your spices, dry fruits, dals, rice, oils, honey, teas, jaggery and other food essentials reach you safely and in good condition.
This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.
1. Order Processing
Once your order has been successfully placed and payment, where applicable, has been confirmed, our team begins preparing it for dispatch.
Orders are processed on business days. Orders placed on Sundays, public holidays or during high-volume promotional periods may require additional processing time.
Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided while placing the order.
2. Shipping Across India
Gurvesh Masale delivers to serviceable locations across India through trusted courier and logistics partners.
Availability of delivery services may vary depending on your PIN code and the serviceability of our courier partners.
3. Estimated Delivery Time
The estimated delivery time may vary depending on your location, courier availability, weather conditions, public holidays and other circumstances beyond our reasonable control.
Where available, an estimated shipping or delivery timeline will be communicated during checkout, after order confirmation or once the shipment has been dispatched.
Delivery timelines are estimates and should not be considered guaranteed delivery dates.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
From time to time, Gurvesh Masale may offer free shipping, discounted shipping or promotional shipping offers subject to applicable terms, order values or serviceable locations.
5. Order Tracking
Once your order has been shipped, tracking details may be shared through email, SMS, WhatsApp or another communication method associated with your order.
Please allow some time for courier tracking information to become active after dispatch.
6. Cash on Delivery
Cash on Delivery may be available for selected orders and serviceable PIN codes.
Availability of COD may depend on location, order value, courier serviceability and other operational considerations.
We may contact customers to confirm certain Cash on Delivery orders before dispatch.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including the correct:
- Recipient name
- House or flat number
- Street or locality
- City
- State
- PIN code
- Contact number
If you notice an error in your shipping details, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to modify the delivery address.
8. Failed Delivery Attempts
Courier partners may make delivery attempts based on their operating procedures.
If delivery cannot be completed because of an incorrect address, unreachable phone number, repeated customer unavailability or refusal to accept the parcel, the shipment may be returned to us.
Additional shipping charges may apply if the customer requests re-dispatch in such circumstances.
9. Delayed Shipments
While we make reasonable efforts to ensure timely delivery, delays can occasionally occur because of factors outside our control, including:
Courier disruptions, severe weather, public holidays, transportation delays, high order volumes, regional restrictions or unforeseen logistical issues.
If your shipment appears significantly delayed, please contact our customer support team with your order number.
10. Damaged Packages
If your package appears visibly damaged at the time of delivery, we recommend documenting the condition of the parcel before opening it.
If you receive a damaged, leaking, incorrect or otherwise affected product, please contact us within the timeframe specified in our Return & Refund Policy and provide relevant photographs and order information.
11. Missing Items
If an item is missing from your delivered order, please contact Gurvesh Masale as soon as possible with your order number and supporting photographs or an unboxing video, where available.
Our team will review the issue and provide an appropriate resolution.
12. Split Shipments
In some situations, products from a single order may be shipped separately because of stock availability, packaging requirements or logistical considerations.
If this occurs, you may receive separate tracking information for each shipment.
13. Packaging
As a food and grocery brand, we take care while packing products to help preserve their freshness and protect them during transportation.
Please inspect your package upon delivery and report any significant issue promptly.
14. Order Cancellation Before Shipping
If you wish to cancel your order, please contact us as soon as possible.
Cancellation may be possible before the order has been processed or dispatched.
Once the shipment has been handed over to the courier partner, cancellation may no longer be possible and the applicable Return & Refund Policy will apply.
15. International Shipping
Unless specifically stated otherwise on our website, orders are currently intended for delivery to serviceable locations within India.
If international shipping becomes available, applicable charges, customs duties, taxes and delivery terms may vary depending on the destination.
16. Contact Us
For shipping, delivery or tracking-related questions, please contact:
Gurvesh Masale
Phone: +91 98712 33709
Email: info.gurveshmasale@gmail.com
These are the contact details currently displayed on your Gurvesh Masale website.
Gurvesh Masale — Authentic Taste. Timeless Tradition.
