Terms & Conditions
Last Updated: August 2026
Welcome to Gurvesh Masale. These Terms & Conditions govern your access to and use of our website, products and services.
By visiting our website, creating an account, placing an order or otherwise using our services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.
1. About Gurvesh Masale
Gurvesh Masale offers spices, food products and other kitchen and pantry essentials through our online store.
Throughout these Terms, the words “we,” “us,” “our” and “Gurvesh Masale” refer to Gurvesh Masale, while “you,” “your” and “customer” refer to the person accessing or purchasing from our website.
2. Use of Our Website
By using our website, you agree to:
- Provide accurate and complete information.
- Use the website only for lawful purposes.
- Not interfere with the operation or security of the website.
- Not attempt unauthorized access to any part of our website.
- Not use our content, products or services for fraudulent or unlawful purposes.
We reserve the right to restrict or terminate access to our website where misuse, fraudulent activity or violation of these Terms is suspected.
3. Product Information
We make reasonable efforts to display product descriptions, photographs, ingredients, quantities and other information accurately.
However, because many of our products are natural food and agricultural products, minor variations in colour, size, texture, aroma, appearance or packaging may occur between batches.
Images shown on the website are intended for representation and actual products may vary slightly.
4. Product Availability
All products displayed on our website are subject to availability.
Adding an item to your cart does not guarantee its availability until your order has been successfully confirmed.
If a product becomes unavailable after you place an order, we may contact you to offer an alternative, partial fulfilment or refund for the unavailable item.
5. Pricing
All prices displayed on our website are shown in the applicable currency and may include or exclude taxes depending on how the store is configured.
Prices, discounts, promotional offers and product availability may be changed at any time without prior notice.
The price applicable to your purchase will generally be the price displayed during checkout at the time your order is placed.
6. Orders
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another available communication method.
We reserve the right to cancel or refuse an order in circumstances including:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent activity
- Payment failure
- Delivery location being unserviceable
- Incorrect or incomplete customer information
- Unusual or excessive order quantities
If payment has already been received for an order that we cancel, an appropriate refund will be initiated.
7. Payments
Payments may be made using the payment methods available during checkout.
Payment transactions may be processed by third-party payment gateways and service providers.
Customers are responsible for ensuring that the payment information they provide is accurate and that they are authorized to use the selected payment method.
8. Cash on Delivery
Cash on Delivery may be available for selected orders and locations.
We may contact customers to verify COD orders before dispatch.
Repeated refusal of confirmed Cash on Delivery orders or suspected misuse of COD services may result in COD being restricted for future purchases.
9. Shipping & Delivery
Orders are shipped according to our Shipping Policy.
Delivery timelines shown or communicated are estimates and may vary depending on courier serviceability, customer location, public holidays, weather, logistics disruptions or other circumstances.
Customers are responsible for providing complete and accurate shipping information.
Please refer to our separate Shipping Policy for further details.
10. Returns, Replacements & Refunds
Returns, replacements and refunds are governed by our Return & Refund Policy.
Because many products sold by Gurvesh Masale are food and consumable items, opened, used or tampered products may not ordinarily be eligible for return except where there is a genuine product issue.
Customers should report damaged, incorrect or affected products within the timeframe specified in our Return & Refund Policy.
11. Order Cancellation
Customers should contact us as soon as possible if they wish to cancel an order.
Cancellation may be possible before an order has been processed or dispatched.
Once an order has been shipped or handed over to the courier partner, cancellation may no longer be possible and our Return & Refund Policy may apply.
12. Offers & Promotional Codes
Discount codes, promotional offers and special prices may:
- Be valid for a limited period
- Apply only to selected products
- Require a minimum order value
- Be limited to one use per customer
- Not be combined with other promotions
- Be subject to additional conditions
We reserve the right to modify, withdraw or cancel promotional offers where reasonably necessary.
13. Account Information
If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and password.
You are responsible for activities conducted through your account unless unauthorized use has been properly reported to us.
Please notify us if you believe your account has been accessed without authorization.
14. Intellectual Property
Unless otherwise stated, website content including:
- Brand name and branding
- Logos
- Product photographs
- Graphics
- Website design
- Written content
- Product descriptions
- Promotional creatives
belongs to Gurvesh Masale or is used with appropriate permission.
Such content may not be reproduced, copied, distributed, republished or commercially exploited without appropriate authorization.
15. Reviews & User Content
If you submit reviews, photographs, comments, suggestions or other content to us, you confirm that the content:
- Is accurate to the best of your knowledge
- Does not violate the rights of another person
- Is not misleading, unlawful or abusive
- Does not contain harmful code or spam
We may moderate or remove user-generated content that violates these Terms or our website standards.
16. Third-Party Services & Links
Our website may use or contain links to third-party services such as payment gateways, courier companies, social media platforms and other external websites.
These third parties operate under their own terms, policies and practices.
Gurvesh Masale is not responsible for the independent content, availability or practices of third-party websites.
17. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted or error-free access at all times.
The website may occasionally be unavailable because of maintenance, updates, technical issues or circumstances outside our reasonable control.
18. Accuracy of Information
We make reasonable efforts to ensure that the information available on our website is accurate.
However, typographical errors, pricing errors, product-description errors or other inaccuracies may occasionally occur.
Where appropriate, we reserve the right to correct such information and update or cancel affected orders.
19. Limitation of Liability
To the extent permitted by applicable law, Gurvesh Masale will not be responsible for indirect or consequential losses resulting solely from the use or inability to use our website.
Nothing in these Terms is intended to exclude or restrict rights or liabilities that cannot lawfully be excluded.
20. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, processed and protected.
We encourage customers to review the Privacy Policy before using our services.
21. Changes to These Terms
We may revise these Terms & Conditions from time to time to reflect changes in our products, services, business practices or applicable requirements.
Updated Terms will be published on this page with a revised “Last Updated” date.
Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
22. Governing Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with these Terms will be subject to the jurisdiction of the competent courts applicable to the registered business location of Gurvesh Masale.
For a stronger legal version, replace this with the exact City & State of your registered business jurisdiction after review by your legal adviser.
23. Contact Us
If you have any questions regarding these Terms & Conditions, orders or our services, please contact:
Gurvesh Masale
Phone: +91 98712 33709
Email: info.gurveshmasale@gmail.com
Gurvesh Masale — Authentic Taste. Timeless Tradition.
